Terms of Service

1. General provisions

1.1. These Terms of Service (hereinafter the "Terms") govern the relationship between KLIMOV & Co LLP (BIN: 260440020318, hereinafter the "Operator") and the individual (hereinafter the "User") who uses the mobile application and web version of the "Tuc-Tuc" messenger (hereinafter the "Application").

1.2. Registration in the Application and/or use of any of its features constitutes the User's full and unconditional acceptance of these Terms, as well as the Privacy Policy.

1.3. These Terms are drawn up in Russian. Translations into other languages are provided for informational purposes; in the event of any discrepancy, the Russian-language version shall prevail.

2. Description of the service

2.1. "Tuc-Tuc" is client-server software for exchanging text messages, files, and audio and video calls between Users, built on the open decentralized Matrix protocol.

2.2. The Application is distributed as:

• mobile applications for iOS (Apple App Store) and Android (Google Play);
• a web version at https://app.tuc-tuc.asia.

2.3. The service is provided free of charge to end users. The Operator reserves the right to introduce paid options with at least 30 days' notice.

2.4. Features of the MVP version of which the User has been notified:

• end-to-end encryption (E2E) is not enabled in this version;
• federation with other Matrix servers is disabled;
• registration is by invitation only (registration token).

3. Registration and account

3.1. Using the full functionality requires registering an account with an invitation token issued by the Operator.

3.2. When registering, the User specifies a username (login) of the form @логин:tuc-tuc.asia; sets a password (at least 12 characters); and may optionally specify a display name and avatar.

3.3. The User bears full responsibility for keeping their credentials secure. The Operator has no technical means to recover a password; an emergency token issued by the administrator is used for a reset.

3.4. The minimum age of a User is 16 years.

3.5. One User may create only one account, unless otherwise expressly permitted by the Operator.

4. Acceptable use

4.1. The User undertakes not to:

• distribute materials containing the promotion of violence, hatred, extremism, terrorism, pornography (including involving minors), or drugs;
• violate the applicable laws of the Republic of Kazakhstan and of the country of their residence;
• infringe the intellectual property rights of third parties;
• use the Application to send spam, phishing, or run botnet operations;
• attempt unauthorized access to servers, other Users' accounts, or the Operator's internal systems;
• use automated tools (bots, scripts) without the Operator's written permission;
• transmit malware, viruses, or exploits;
• impersonate another person or mislead others about their identity.

4.2. Violation of clause 4.1 constitutes grounds for immediate account suspension without prior notice and without a refund.

5. User content

5.1. The User retains all rights to the content they send. The Operator makes no claim of ownership over the User's content.

5.2. By transmitting content through the Application, the User grants the Operator a non-exclusive, royalty-free license to temporarily store and transmit that content to the extent necessary to provide the service.

5.3. The Operator does not carry out proactive moderation of private correspondence. Upon receipt of a justified complaint or a request from authorized bodies, the Operator may restrict access to specific content or an account.

6. Push notifications

6.1. Push notifications are delivered via: Apple Push Notification Service (iOS); Google Firebase Cloud Messaging (Android); Web Push (web version, VAPID).

6.2. The content of messages is not transmitted in push notifications — only the fact of a new message and the sender's identifier. Push notifications can be disabled in the operating system settings.

7. Limitation of liability

7.1. The Application is provided "as is" in an MVP version. The Operator does not guarantee 100% continuity of operation (target availability — 99% per month), the absence of technical failures, or the preservation of data in the event of force majeure.

7.2. The Operator shall not be liable for the content of Users' messages; the consequences of use contrary to clause 4; failures of third-party services (Apple APNs, Google FCM, telecom operators, providers); or the loss of data resulting from the User's own actions.

7.3. The Operator's aggregate liability to any single User on any grounds is limited to the amount of 1 (one) tenge, given the gratuitous nature of the service.

8. Termination of use

8.1. The User may at any time stop using the service and delete their account via Settings → Account → Delete account (see more — Account deletion).

8.2. After deletion, message history and media are marked for deletion immediately; physical deletion occurs within 90 days (see Privacy Policy §8).

8.3. The Operator may terminate or suspend access in the event of a violation of clause 4; if the User cannot be reached within 12 months; or upon discontinuation of the Application with 30 days' notice.

9. Changes to the Terms

9.1. Material changes are published in the Application and at https://terms.tuc-tuc.asia/ at least 30 days before they take effect.

9.2. Continued use after the changes take effect signifies the User's agreement to the new version.

10. Governing law and jurisdiction

10.1. The laws of the Republic of Kazakhstan apply.

10.2. All disputes are subject to consideration in the courts of the Republic of Kazakhstan at the Operator's location (Almaty).

10.3. Before applying to a court, the Parties shall attempt to resolve the matter through negotiations; the deadline for responding to a claim is 30 calendar days.

11. Contacts